Is help from the Flixly team free?
Yes. Asking a question costs nothing, and you don't need a paid plan or even an account. You only pay for the generations you choose to run, and Flixly shows the cost in credits before each one.
Who answers my question?
The Flixly team. We work with the models on Flixly every day, read every message, look at your example if you send one, and reply by email.
Will you test it with me?
Yes. If you want, we test your idea with you on Flixly: we try the model and settings we suggest, look at the result with you and guide you through the next try until you know what works.
Can you help me keep the same character in every image and scene?
Yes. Tell us about the character and where it drifts. We show you how to use one approved image or a six-view identity sheet as the reference, which models hold a face best, and how to redraw only the frame that changed instead of the whole story.
Can you help my results look less AI-generated?
Yes. Send us the result and say what looks fake: the skin, the light, the motion or the voice. We suggest a more photographic model, the words that describe a real camera and real light, and a video model that speaks the lines inside the shot, and we can test the change with you.
How fast will I get an answer?
Usually within 24 hours, by email. A question that needs us to look closely at a specific result can take a little longer.
Do I need a Flixly account to ask?
No. Anyone can write to us. If your question is about something you made on Flixly, send it from the email on your account and include the link to the result, so we can see exactly what happened.
What can I ask about?
Anything about making images, video, voice, music or 3D with AI: keeping a character consistent, making a result look real, which model to use, how to write the prompt, how to fix a result, formats and sizes, cost, and the Flixly API.
What if a generation failed or came out wrong?
A generation that fails is refunded automatically. If one finished but looks wrong, tell us what you expected. We will explain why it happened and how to get it right next time.
Can you help with the Flixly API?
Yes. Developers can ask about API keys, quoting the price before a call, webhooks, the SDKs and choosing models for a product. The developer docs cover the basics.